Frequently asked questions
How do I place an order?
Ordering is quick and easy, Find the product you like and click 'Buy' here you can choose your size and option for a gift box or pouch.
Payment and Shipping
As my Jewellery items are made to order please give 1-2 weeks for delivery (If a charm / beads is not in stock this may change but I will always let you know)
Any breakages under the 3 month warranty with proof of purchase will be repaired free of charge. After the 3 month warrenty period, any accidental damage/ breakage can be repaired at a small charge. Post items via recorded delivery to the below address, please ensure that enclose your proof of purchase/invoice (if you have it), contact details and returns address.When you send your repair in, could you please enclose your proof of purchase/invoice (if you have it), contact details and a returns address.
I always recommend that you send your jewellery in to me in a secure padded envelope, using Royal Mail signed for.
Returns & refunds
I promise to refund any items you are not completely happy with, provided they are returned to us in a
sealable condition within 14 Days of receipt. Any items purchased which have not been cared for in the correct way and have then been damaged, for example left in water which can cause rust on any silver plated iron/alloy based metals will not be refunded. Sterling silver will clean perfectly using a dipping solution and a sterling silver polish cloth.
of payment. Postage costs will be refunded on faulty items only. Please include all contact details.
Please post items via recorded delivery to the below address & ensure that you include proof of purchase.
27 ST Marks Crescent
Silver plated jewellery - Please avoid contact with perfumes, cleaning products, chlorine and any other chemical based products, also avoid water for long periods of time as this can cause rust on any silver plated iron/alloy based metals.