Frequently asked questions

How do I place an order?


Ordering is quick and easy, Find the product you like and click 'Buy' here you can choose your size and option for a gift box or pouch. The item will be added to your cart, once you are ready to pay just click the 'cart' buton near the menu and follow the instructions. We make it nice and simple with multiple ways to pay including Pay Pal.




Payment and Shipping


As my Jewellery items are made to order please give 1-2 weeks for delivery (If a charm / beads is not in stock this may change but I will always let you know)




Repairs


Any breakages under the 3 month warranty with proof of purchase will be repaired free of charge. After the 3 month warrenty period, any accidental damage/ breakage can be repaired at a small charge. Post items via recorded delivery to the below address, please ensure that enclose your proof of purchase/invoice (if you have it), contact details and returns address.When you send your repair in, could you please enclose your proof of purchase/invoice (if you have it), contact details and a returns address.
I always recommend that you send your jewellery in to me in a secure padded envelope, using Royal Mail signed for. I aim to get your repair back to you within 20 working days. Returns address - Returns JBR 27 ST Marks crescent Great Sutton Cheshire CH66 2XD




Returns & refunds


I promise to refund any items you are not completely happy with, provided they are returned to us in a
sealable condition within 14 Days of receipt. Any items purchased which have not been cared for in the correct way and have then been damaged, for example left in water which can cause rust on any silver plated iron/alloy based metals will not be refunded. Sterling silver will clean perfectly using a dipping solution and a sterling silver polish cloth.
All refunds will be credited back to you via original method
of payment. Postage costs will be refunded on faulty items only. Please include all contact details.
Please post items via recorded delivery to the below address & ensure that you include proof of purchase.
Online Returns Jewellery by Rebecca
27 ST Marks Crescent
Great sutton
Cheshire
CH66 2XD




Care instructions


Silver plated jewellery - Please avoid contact with perfumes, cleaning products, chlorine and any other chemical based products, also avoid water for long periods of time as this can cause rust on any silver plated iron/alloy based metals. Sterling silver jewellery - Please avoid contact with perfumes, cleaning products, chlorine and any other chemical based product, this will prolong your sterling silver jewellerys shine. The toxins in the air can also tarnish your sterling silver so when these are not being worn please stored them in an air tight box with the anti -tarnish strip provided. These will need replacing every 3 months. You can purchase these directly from Jewellery by Rebecca in packs of 36 and i also sell the cleaning cloths.





  • Instagram - Black Circle
  • Black Facebook Icon

© 2018 JEWELLERY BY REBECCA : created by ds designs